Home Care Pulse, one of North America’s top quality-assurance firms for in-home senior care, has given Jewish Family Service’s HomeCare Associates its Best of Home Care award. The award is based on client-satisfaction surveys conducted on thousands of home-care organizations across the continent. Caregivers take part in the research as well. In the past year of surveys, HomeCare Associates was given especially high marks for caregiver ethics, timeliness of services, and caregiver presentation. Home Care Pulse uses a third party to conduct its research.
“This award is just another way for us to show the public that we have been vetted by a third party source — we can be trusted to take care of you and your loved ones,” said Donald Armstrong, JFS’s director of home care and community-based services, in a statement.
One large contributing factor to the award was HomeCare Associates’ Family Caregiver Support program, which offers free support to unpaid adult caregivers such as spouses or children. Those services include counseling, support groups and occasional financial assistance.
“We believe that a healthy care environment requires that we meet the needs of not only the care recipient, but the family members involved as well,” Armstrong said.